Privacy Policy
Last updated: 3 October 2026
Hyrise Elevator values your privacy. This policy explains how we handle personal information when you contact us, enquire about or purchase an elevator, use our installation or maintenance services, or communicate with us on WhatsApp.
Information we collect
Depending on your interaction with us, we may collect:
- Your name, phone number, email address, postal address and preferred way to contact you.
- Enquiry details, WhatsApp or email messages, product preferences, quotations and purchase records.
- Building and site information needed to design, install, inspect, register or service an elevator, including site addresses, drawings, photographs and service history.
- Billing and payment records, and identity or ownership documents where needed for contracts, government permissions, registration or legal compliance.
Please share only the documents and personal information needed for your request. This website's contact form opens your email app; it does not submit information to a website database.
How we use information
We use information to respond to enquiries; advise on products; prepare quotations and contracts; process purchases and payments; plan, install, inspect and maintain elevators; provide warranty, repair and after-sales support; and maintain customer and safety records. Where applicable, we also use it to help obtain government clearances, permissions or registrations, and to meet tax, accounting, safety and other legal requirements.
If you separately opt in to promotional WhatsApp messages, we may send you offers or product news. You can stop promotional messages by replying STOP or contacting us using the details below. Service or transaction messages may still be necessary for an active order or installation.
Who we share information with
We share only information needed for the relevant purpose with our staff, installation and service partners, professional advisers, payment and communication providers, and government or regulatory authorities where required for permissions, registration or compliance. WhatsApp communications are handled through WhatsApp and its business platform providers, which have their own privacy practices. We do not sell personal information.
How long we keep information
We retain information for as long as reasonably needed to respond to your enquiry, fulfil a purchase, support the elevator during and after installation, maintain safety and service records, or meet legal, tax and contractual obligations. When information is no longer needed, we delete it or make it anonymous where reasonably practicable.
Security
We take reasonable steps to protect information and limit access to people who need it for their work. No method of electronic communication or storage is completely secure.
Your choices and requests
You may ask us what personal information we hold about you, request a correction or deletion, withdraw consent where processing is based on consent, or raise a privacy concern. Email hyriseelevator@gmail.com with the subject Privacy Request and enough detail for us to identify your records. We may need to confirm your identity before acting. We will respond in accordance with applicable law; some records may need to be kept for legal, safety, warranty or contractual reasons.
To request deletion of information received through WhatsApp or another Meta service, use the same email address and mention the phone number or account used to contact us. You may also ask us to stop promotional WhatsApp messages by replying STOP.
Updates and contact
We may update this policy as our services or legal obligations change. The current version will be posted here with a revised date. For privacy questions, contact Hyrise Elevator at hyriseelevator@gmail.com or write to Vishwas Nagar, Shahdara, Delhi-110032, India.